Contact

At Fresenius Kabi, we welcome your questions, comments and requests



Submit an Inquiry

Please select the type of inquiry and fill in the form below. You can also get in touch with us directly using the contact details provided.

You can find more information about how we handle your inquiry in our data protection statement for visitors of our website.

The fields marked with * are mandatory. Please fill in.

Inquiry Type

Personal Information



Head Office:

Fresenius Kabi Canada
165 Galaxy Blvd, Suite 100
Toronto, Ontario
M9W 0C8

Main Phone: 905-770-3711
Toll Free: 1-877-779-7760
Fax Number: 1-844-513-1522

If your Canadian organization is interested in submitting a request for an educational grant or charitable contribution, please submit a request in writing to: grants.request.canada@fresenius-kabi.com

View Criteria and How to Apply

Filename
Requests-for-Educational-Grants-and-Charitable-Contributions.pdf
Size
118 KB
Format
pdf
View Criteria and How to Apply

Our Customer Service Department is always happy to help you find the answers you need, and provide you with the most up to date information. For ordering or information, please contact us.

Customer Service Hours are:
Monday – Friday, 8:30 a.m. – 4:30 p.m. EST

Toll Free: 1-877-821-7724
Fax Toll Free: 1-877-821-2108
Email: canada_customerservice@fresenius-kabi.com

NEW! Customer Contact Consent Form

Terms & Conditions

Returned Goods Policy

To submit a product allocation request, please complete the form.

For medical information inquiries, please contact us by phone or email to speak to one of our Medical Information Specialists.

In case of medical emergency, please contact your physician immediately.

Toll Free: 1-877-779-7760
Fax Toll Free: 1-844-605-4465
Email: canada_medinfo@fresenius-kabi.com

To help expedite your request, please provide the following:

First Name, Last Name, Title
Institution Name
Street Address, City, Province, Postal Code
Email
Phone
Product
Comments/Description

 

To report an adverse reaction with a specific Fresenius Kabi product, please contact us at:

Toll Free: 1-877-779-7760
Fax Toll Free: 1-844-605-4465
Email: canada_vigilance@fresenius-kabi.com

For your convenience, please download the ADR Form to be completed with all details required for reporting.

 

Filename
Adverse-Drug-Reaction-Report_V3.0_0112922.docx
Size
65 KB
Format
docx
ADR Form

For product related complaints please contact us at:
canada_product_complaints@fresenius-kabi.com

When submitting a complaint via email, please complete and attach the appropriate form below.

If you require an electronically fillable form, send us a request at the email address above. Please note, we update our complaints form to meet your needs. Our Complaints Department will provide you the most up to date form.

Complaint Intake Form

Filename
Complaint Intake Form ENG 110524.pdf
Size
277 KB
Format
pdf
Complaint Intake Form

Medical Device Performance Report

Filename
Medical Device Performance Report ENG 110524.pdf
Size
332 KB
Format
pdf
Medical Device Performance Report


Reach our Compliance hotline by emailing compliance@fresenius-kabi.com or calling 1-855-211-5061