Data Protection

We welcome your interest in Fresenius Kabi Canada (“Fresenius Kabi”). Protecting the personal information of our patients, healthcare professionals, suppliers, customers and other business contacts is important to us. As a global healthcare company in the digital age, data forms a cornerstone and enabler of our worldwide business. With data being one of our key assets we need to ensure that it is appropriately handled and protected.

This site explains how our organization incorporates data protection into its operations. We also explain how your personal information is used in our processes. Furthermore, you will find information on how to obtain insight and execute your rights.

Data protection information for commercial prospects, customers, vendors, and other business contacts

Last updated April 1, 2023. 

As a valued business contact, Fresenius Kabi Canada Ltd. (“we”), we may collect and use certain personal information from you.

This data protection statement informs you about the processing of personal information in connection with your relationship with us as a business contact, to the extent such information is considered personal information under applicable law.

Please be aware that we also may process your personal information in other contexts, e.g. when you visit our website, when you are interacting with us in your capacity as a healthcare professional, or if you report an adverse reaction. 

Why We Collect and Use Your Data

We may collect and use your information for the following purposes:

  • Assess a potential business relationship and/or maintaining our business relationship with you or the company you are working for, (including customer relationship management, supplier management, investor relations management);
  • Vendor assessment and qualification (e.g. whether you and your organization meet certain quality and certification requirements);
  • Procurement of products and services from you or the company you are working for;
    Exchange of information related to existing contracts or possible contracts with you or the company you are working for;
  • Fulfill our contract with the company you are working for, including the enforcement of any rights we may have under such contract;
  • Fulfillment of compliance requirements related to a business transaction (e.g. conflict checks, business partner due diligence, sanction list screening, anti-money laundering laws, secure supply chain requirements, customs and export law requirements, tracing requirements for products);
  • Manufacture, sell, provide and deliver products and services;
  • Marketing (e.g. informing you about products and services or related information);
  • Assess and categorize which specific business needs match best with your abilities (e.g. when we look for a key opinion leader in a certain field or for specific products, the extent you belong to the group of scientific input providers, based on scientific or professional experience) or if you can, in your professional capacity, influence the use, purchase, ordering, prescribing or recommendation of Fresenius Kabi products, or affect tender decisions, formulary placement, award status or other preferential or qualifying status of Fresenius Kabi products in accordance with applicable law;
  • Collection of payments due to us including the re-financing of debts;
  • Assess your company’s financial solvency and credit risk;
    Assess potential investments in Fresenius shares, a potential acquisition, divestiture or joint venture transaction with us or any Fresenius Kabi affiliate;
  • Improve our products and services;
  • Organize, secure and improve internal processes including communication, administration, research and IT; 
  • Facilitate mergers, acquisitions and re-organizations.

What Data We Collect and How We Do That

We may collect and use your personal information in the following situations:

Information you provide to us

We collect your personal information depending on the different types of interaction you have with us. Such personal information may include:

  • First and last name
  • Gender
  • Contact and address information, including address, e-mail address, phone number, fax number
  • Country of residence
  • Role and function in your organization
  • Your areas of expertise
  • Your profession and qualifications
  • Information on the nature of your relationship with Fresenius Kabi
  • Employer name and address
  • Contact preferences

Information we collect from other organizations

Furthermore, we process information that is provided to us by contracted service providers, by competent authorities or obtained from publicly accessible trade registers or trade associations and other publicly available sources, including rating agencies, financial solvency and risk information and financial service agencies and institutions, government or supranational agencies, in particular tender authorities or procurement agencies, data brokers, websites, blogs and printed media.

Such personal information may include:

  • First and last name
  • Contact and address information (including address, e-mail address, phone number, fax number)
  • Your company’s bank accounts
  • Your profession and qualifications
  • Professional identifiers
  • Organizational details, affiliation details of your company
  • Certifications and quality statements issued by your company’s officers, representatives or auditors
  • Percentage of shares held
  • Details related to public filings, trade registers and professional boards
  • Details related to published transactions of your company including tenders and financial arrangements
  • Previous interactions with Fresenius Kabi and any of our subsidiaries

Legal Basis for Processing Your Data

Depending on the business contact we have with you and the purposes we collect and use your information, we may process your personal information:

  • For purposes of performing under a contract
  • In order to comply with a legal obligation
  • For purposes of the legitimate interests pursued by us or by a third party,
  • If you have consented 

We Share Your Data

We collaborate with other organizations to achieve our purposes. Therefore, we may send your personal information in parts or as a whole to other organizations.

This applies particularly to payment and other financial data and contract data that will be accessible only to a very limited number of recipients who have a need to know the data.

Such recipients are:

  • Other Fresenius Group companies if such a transfer of personal information is required for the specific purpose, or that may be interested in working with you;
  • Service providers which process personal information on our behalf (e.g. for hosting or maintenance services) and which need to follow our instructions on such processing; 
  • Competent regulatory authorities, criminal prosecutors and other recipients responsible for the implementation of transparency rules as well as criminal laws and administrative laws;
  • Authorities, courts, parties in a litigation to the extent required to meet any applicable law, regulation, legal process or enforceable governmental request
  • The general public, to the extent we are obliged to publicly disclose payments made to you and other benefits provided to you, e.g. meals, travel and lodging as well as other hospitality;
  • Professional advisors or auditors, such as tax advisors, financial auditors, lawyers, insurers, banks and other external professional advisors in the countries in which we operate.

International Data Transfers

We may send your personal information in whole or in part to Fresenius Group recipients in other countries, for the purposes listed above.  Your information may be transferred, stored, or processed in a country that does not provide the same level of protection for personal information as the laws of your home country and may be available to the government of those countries under a lawful court order.  

Where Fresenius Kabi transfers personal information as set out herein, we do so in accordance with applicable data protection law, including the use of Standard Contractual Clauses approved by the EU Commission or Fresenius Kabi Global’s own Binding Corporate Rules (BCRs).

How Long We Retain Your Data

The personal information related to your interactions with us will be deleted (10) ten years after the completion of the last interaction with you, unless we are legally permitted or required to retain the information longer.

Requests, Inquiries and Complaints

Depending on the situation you may have certain rights regarding your personal information, including the right to access, rectify, or delete your personal information.  

You can exercise any such right by contacting our Canadian Privacy Officer: 

Fresenius Kabi Canada Ltd.
Privacy Officer
E-mail: privacyofficer@fresenius-kabi.com

Further Information for Specific Situations

Requirements to provide personal information 

Your personal information is required to enter into the respective interaction with you. If you do not provide your personal information, we may be required to refrain from entering into an interaction with you, as we could be unable to meet our due diligence and disclosure requirements under applicable laws and self-regulatory codes.

Changes to this data protection statement

As our collection and use of your information may change over time, we may also modify this data protection statement to always correctly reflect our processing practices. We encourage you to review it from time to time.

Data protection information for Healthcare Professionals providing a service or otherwise interacting with us.

Last updated April 1, 2023. 

As a healthcare professional (HCP) providing a service or otherwise interacting with Fresenius Kabi Canada Ltd. (“we”), we may collect and use certain personal information from you.

This data protection statement informs you about the processing of personal information in connection with your relationship with us as an HCP.

Please be aware that we also may process your personal information in other contexts, e.g. when you visit our website, when you are acting as a business partner for products or service, or if you report an adverse reaction. 

Why We Collect and Use Your Data

We collect and use your information for the following purposes:

  • To enforce our rights and carry out our obligations under a contract with you
  • To maintain a database of HCPs with whom we do business
  • In order to manage our business contacts and communicate with you
  • Assess and categorize which specific business needs match best with your abilities (e.g. when we look for a key opinion leader in a certain field or for specific products, the extent you belong to the group of scientific input providers, based on scientific or professional experience)
  • Best practice sharing
  • Fulfillment of our compliance requirements, such as those stemming from anti-corruption laws, anti-money laundering laws and other laws on economic crime, regulatory and pharmacovigilance and medicines laws, as well as disclosure requirements resulting from applicable laws and self-regulatory codes of conduct as a result of our membership in trade associations

What Data We Collect and How We Do That

We may collect and use your personal information in the following situations:

Information you provide to us

We collect your personal information depending on the different types of interaction you have with us. Such personal information may include:

  • First and last name
  • Gender
  • Contact and address information, including address, e-mail address, phone number, fax number
  • Country of residence
  • Curriculum vitae information, including information on your professional experience, your engagement with us and other companies, events you attended, publications
  • Audio-visual images and recordings of you, including your voice, appearance and statements, if a presentation of yours is recorded
  • Your areas of expertise and your areas of professional interest as an HCP
  • Information on payments made and benefits granted to you
  • Your bank account number
  • Your tax identification number
  • Contract entered between you and us
  • Payments made, or benefits granted to you

Information we collect from publicly available sources

Before we enter in an interaction with you, we may collect information about you and your professional experience from publicly available sources, such as the internet, social media platforms, sanction lists and other online and print publications. 

Such information may include:

  • First and last name
  • Curriculum vitae information, including information on your professional experience, your engagement with other companies, events you attended, publications etc.
  • Business address
  • Pictures and audio-visual recordings of you

Legal Basis for Processing Your Data

Depending on the business contact we have with you and the purposes we collect and use your information, we may process your personal information:

  • For purposes of performing under a contract
  • In order to comply with a legal obligation 
  • For purposes of the legitimate interests pursued by us or by a third party, 
  • If you have consented 

We Share Your Data

We collaborate with other organizations to achieve our purposes. Therefore, we may send your personal information in parts or as a whole to other organizations.

This applies particularly to payment and other financial data and contract data that will be accessible only to a very limited number of recipients who have a need to know the data.

Such recipients are:

  • Other Fresenius Group companies if such a transfer of personal information is required for the specific purpose, or that may be interested in working with you;
  • Service providers which process personal information on our behalf (e.g. for hosting or maintenance services) and which need to follow our instructions on such processing; 
  • Competent regulatory authorities, criminal prosecutors and other recipients responsible for the implementation of transparency rules as well as criminal laws and administrative laws;
  • Authorities, courts, parties in a litigation to the extent required to meet any applicable law, regulation, legal process or enforceable governmental request
  • The general public, to the extent we are obliged to publicly disclose payments made to you and other benefits provided to you, e.g. meals, travel and lodging as well as other hospitality;
  • Professional advisors or auditors, such as tax advisors, financial auditors, lawyers, insurers, banks and other external professional advisors in the countries in which we operate.

International Data Transfers

We may send your personal information in whole or in part to Fresenius Group recipients in other countries, for the purposes listed above.  Your information may be transferred, stored, or processed in a country that does not provide the same level of protection for personal information as the laws of your home country and may be available to the government of those countries under a lawful court order.  

Where Fresenius Kabi transfers personal information as set out herein, we do so in accordance with applicable data protection law, including the use of Standard Contractual Clauses approved by the EU Commission or Fresenius Kabi Global’s own Binding Corporate Rules (BCRs).

How Long We Retain Your Data

The personal information related to your interactions with us will be deleted (10) ten years after the completion of the last interaction with you, unless we are legally permitted or required to retain the information longer.

Requests, Inquiries and Complaints

Depending on the situation you may have certain rights regarding your personal information, including the right to access, rectify, or delete your personal information.  

You can exercise any such right by contacting our Canadian Privacy Officer: 

Fresenius Kabi Canada Ltd.
Privacy Officer
E-mail: privacyofficer@fresenius-kabi.com

Further Information for Specific Situations

Requirements to provide personal information 

Your personal information is required to enter into the respective interaction with you. If you do not provide your personal information, we may be required to refrain from entering into an interaction with you, as we could be unable to meet our due diligence and disclosure requirements under applicable laws and self-regulatory codes.

Changes to this data protection statement

As our collection and use of your information may change over time, we may also modify this data protection statement to always correctly reflect our processing practices. We encourage you to review it from time to time.

Data protection information on processing personal information related to adverse reactions or events associated with the use of medicinal products and safety of medical devices (vigilance).

Last updated April 1, 2023. 

In our capacity as a manufacturer of pharmaceuticals and medical devices, Fresenius Kabi Canada Ltd. (“we”) will collect, use and report personal information of patients using our products and reporters of adverse reactions or events.

This data protection statement informs you about the processing of personal information when making an adverse event report.

Please be aware that we also may process your personal information in other contexts, e.g. when you visit our website, when you interact with us in your capacity as an HCP, or when you are acting as a business partner for products or service. 

Why we collect and use the data

The quality and safety of Fresenius Kabi’s products (drugs, enteral nutrition, medical devices), services and therapies are of paramount importance. Our interactions with patients using our products do not end with the supply of products or the provision of services but involve the monitoring and analysis of applicability, effectiveness, and safety for patients of our products on the market. The gained insights are the basis for identifying opportunities for continuous improvement of products and services. Fresenius Kabi, therefore, monitors and evaluates relevant information and feedback on the products, services and therapies during its use and where necessary reports these to health authorities.

The monitoring of adverse reactions or events (side effects) associated with the use of medicinal products is referred to as pharmacovigilance (drug safety). The statutory pharmacovigilance commitments relate to our medicinal products for human use. Similar regulations exist for medical devices.

With the help of our vigilance activities, Fresenius Kabi ensures that the patients’ safety is paramount, and that the company is able to identify any changes in the benefit-risk-ratio at an early stage and react in a timely manner.

What Data We Collect and How We Do That

We may collect and use your personal information in the following situations:

Information you provide to us

We collect and use the information you provide directly to us (e.g. via phone, letter, webform, or otherwise), as a patient using our products or as a reporter of adverse reactions or events.

The exact amount and kind of information depends on the circumstances, but could include:

  • Information identifying the patient (potentially including first and last name, date of birth, gender)
    • Medical history and other characteristics including laboratory data, pregnancy, weight and height, age,
    • Measures and treatment of adverse reaction(s)
  • Information identifying the reporter
    • First and last name
    • Contact and address information (including address, e-mail address, social media account name, phone number)
    • Qualification
  • Information on the adverse event or other information on the safety of our products
    • Description of the adverse reactions related data including start, stop, duration
    • Drug/active substance related data including dosage, application, suspected causality indication and duration of treatment
    • Medical device related data including application, and malfunctioning
    • Seriousness criteria of reaction such as death, life threatening, hospitalization or prolonged hospitalization, permanent injury or disability, important medical event
    • Outcome of reaction(s)

Information we collect from publicly available sources

We collect and use the information as reported and published on publicly available sources such as social media and internet forums, literature or other reports we became aware of.

The exact amount and kind of information depends on the circumstances, but could include:

  • Information identifying the patient (potentially including first and last name, date of birth, gender)
    • Medical history and other characteristics including laboratory data, pregnancy, weight and height, age,
    • Measures and treatment of adverse reaction(s)
  • Information identifying the reporter
    • First and last name
    • Contact and address information (including address, e-mail address, social media account name, phone number)
  • Information on the adverse event or other information on the safety of our products
    • Description of the adverse reactions related data including start, stop, duration
    • Drug/active substance related data including dosage, application, suspected causality indication and duration of treatment
    • Medical device related data including application, and malfunctioning
    • Seriousness criteria of reaction such as death, life threatening, hospitalization or prolonged hospitalization, permanent injury or disability, important medical event
    • Outcome of reaction(s)

Information we collect from other organizations

We collect and use the information as provided to us by healthcare organizations or organizations otherwise involved in the provision of care such as hospitals, our distributors and resellers or universities, or other regulatory authorities.

The exact amount and kind of information depends on the circumstances, but could include:

  • Information identifying the patient (potentially including first and last name, date of birth, gender)
    • Medical history and other characteristics including laboratory data, pregnancy, weight and height, age,
    • Measures and treatment of adverse reaction(s)
  • Information identifying the reporter
    • First and last name
    • Contact and address information (including address, e-mail address, social media account name, phone number)
    • Signature
  • Information on the adverse event or other information on the safety of our products
    • Description of the adverse reactions related data including start, stop, duration
    • Drug/active substance related data including dosage, application, suspected causality indication and duration of treatment
    • Medical device related data including application, and malfunctioning
    • Seriousness criteria of reaction such as death, life threatening, hospitalization or prolonged hospitalization, permanent injury or disability, important medical event
    • Outcome of reaction(s)

Legal Basis for Processing Your Data

We may process your personal information:

  • As is necessary for reasons of public interest / public health 
  • If you have consented
  • In order to comply with a legal obligation 
  • For purposes of the legitimate interests pursued by us or by a third party, 

We Share Your Data

We collaborate with other organizations to achieve our purposes. Therefore, we may send your personal information in whole or in part to other organizations.

This applies particularly to payment and other financial data and contract data that will be accessible only to a very limited number of recipients who have a need to know the data.

Such recipients are:

  • Other Fresenius Group companies if such a transfer of personal information is required for the specific purpose;
  • Service providers which process personal information on our behalf (e.g. for hosting or maintenance services) and which need to follow our instructions on such processing; 
  • Health authorities, other pharmaceutical companies, courts, tribunals, or other parties in a litigation in case where we are permitted or required to do so to in order to comply with applicable laws, regulations, legal processes or enforceable governmental requests;
  • Professional advisors or auditors, such as tax advisors, financial auditors, lawyers, insurers, banks and other external professional advisors in the countries in which we operate

International Data Transfers

We may send your personal information in whole or in part to Fresenius Group recipients in other countries, for the purposes listed above.  Your information may be transferred, stored, or processed in a country that does not provide the same level of protection for personal information as the laws of your home country and may be available to the government of those countries under a lawful court order.  

Where Fresenius Kabi transfers personal information as set out herein, we do so in accordance with applicable data protection law, including the use of Standard Contractual Clauses approved by the EU Commission or Fresenius Kabi Global’s own Binding Corporate Rules (BCRs).

How Long We Retain Your Data

Fresenius Kabi only stores personal information in our global safety databases as is required to be compliant with applicable laws. Stored data will be kept twenty-five (25) years after the marketing authorization for the respective product or device has ceased to exist.

Requests, Inquiries and Complaints

Depending on the situation you may have certain rights regarding your personal information, including the right to access, rectify, or delete your personal information.  

You can exercise any such right by contacting our Canadian Privacy Officer: 

Fresenius Kabi Canada Ltd.
Privacy Officer
E-mail: privacyofficer@fresenius-kabi.com

Further Information for Specific Situations

Requirements to provide personal information 

If you do not provide all necessary personal data, we might not be able to respond or process your report properly because we cannot comply with the legal requirements as listed above.

Changes to this data protection statement

As our collection and use of your information may change over time, we may also modify this data protection statement to always correctly reflect our processing practices. We encourage you to review it from time to time.

Canadian Residents Only

General

Last updated April 1, 2023. 

This website and Website Privacy Notice (the “Privacy Notice”) were developed for residents of Canada. If you are a resident of another country or you do not agree to the terms of this Privacy Notice, please close out of the site without providing any personal information.

This Privacy Notice explains how Fresenius Kabi Canada Ltd. (including its divisions and affiliates, collectively “Fresenius Kabi Canada”) collects and uses information about online visitors and particularly how we handle the personal information that you provide to us on websites controlled by Fresenius Kabi Canada (collectively “Fresenius Kabi Canada Website(s)” or “Website(s)”) which link to this Privacy Notice.

This Privacy Notice does not apply to personal information collected from you offline, to Fresenius Kabi Canada websites that do not link to this Privacy Notice, to people from countries other than Canada, or to third-party web sites to which Fresenius Kabi Canada web sites may link. Your use of Fresenius Kabi Canada Websites which link to this Privacy Notice is subject to this Privacy Notice and the Terms of Use.

Please read this Privacy Notice before using Fresenius Kabi Canada Websites or submitting personal information to us. By using Fresenius Kabi Canada Websites or submitting personal information to us, you acknowledge that you accept the practices and policies outlined in this Privacy Notice, and you hereby consent to our collection, use and disclosure of your personal information in the manner described herein. You may withdraw your consent at any time, subject to legal and contractual restrictions and reasonable notice.

How does this Privacy Notice define “personal information”?

“Personal information” means information that identifies you or could reasonably be used to identify you and which is submitted to and/or collected by Fresenius Kabi Canada Websites and maintained by Fresenius Kabi Canada in an accessible form. Examples of personal information include your name, your postal address and your telephone number. Data that are not personal information shall be deemed to be non-confidential, and Fresenius Kabi Canada shall be free to disclose and use the same, for any purpose and through any means, without any obligation whatsoever to you.

How does Fresenius Kabi Canada collect information online?

Fresenius Kabi Canada collects information in two ways:

  • Personal Information You Submit:
    Fresenius Kabi Canada collects personal information that you enter into data fields on Fresenius Kabi Canada Websites. For example, you may submit your name, postal address, e-mail address, and/or other information in order to receive information about various subjects, register for Fresenius Kabi Canada programs, contact Fresenius Kabi Canada customer service, or respond to Fresenius Kabi Canada surveys. To protect your privacy, you should not provide Fresenius Kabi Canada with any information that is not specifically requested or send any information that you consider sensitive or confidential, including your medical history, to us through use of a “Contact Us” e-form [or otherwise].
  • Passive Collection of Non-Personal Information:
    Fresenius Kabi Canada Websites may collect information about your visits to Fresenius Kabi Canada Websites on an anonymous basis without you actively submitting such information. Non-personal information may be collected using various technologies, such as cookies, Internet tags, and web beacons. Your Internet browser automatically transmits to Fresenius Kabi Canada Web sites some of this non-personal information, such as the URL of the website you just visited, the browser version your computer is operating and your IP address. Statistics may be compiled that relate to usage of the Website including those that show the daily number of visitors to the Website, the daily requests received for particular files on the Website, and the routes by which users access the Website. These aggregated statistics are used to customize our Website to better meet your needs and may also be provided to others, but the aggregated statistics contain no personal information and cannot be used to gather such information.

    An IP address is a computer’s numeric address, by which it can be located within a network. We may record your IP address when you visit or use services or features on the Website. We may use your IP address in collecting aggregated statistics related to the use of the Website, and also to help diagnose problems with our servers, or to administer the Website. We may also use your IP address to identify you when we feel it is necessary to enforce compliance with this Policy or the Website’s Terms of Use, or to protect our Website, systems, information, employees, dealers, service providers, business partners, users, customers and others.

Does Fresenius Kabi Canada Website use cookies?

Like many websites, the Fresenius Kabi Canada Websites use “cookies” to maintain a record of your visit to the Websites. Cookies are small pieces of text that are stored on your computer by your browser. They make our services more user-friendly, effective and secure. Cookies do not harm your computer and do not contain viruses or malware. For our own purposes, we use "session cookies" which will help to identify you while using our website. "Session cookies" will be deleted automatically after your visit.

The Fresenius Kabi Canada Websites also use "tracking cookies" to improve how our Websites work. These cookies collect information analytics in aggregate form only; for instance about how often visitors use a page of our Website, which pages visitors go to most often, and if they get error messages from our pages. These cookies collect information on an aggregate basis and cannot be used to identify a single user of our Website. Whenever we use tracking cookies, your data will be immediately anonymized right after collection.

You have the right to opt-out of the cookies used on the Fresenius Kabi Canada Websites; however, please note that if you opt-out you may not be able to use the full functionality of the Website. To opt out, you will need to manage your preferences in your browser or on your mobile device. You can delete all of these cookies at your own discretion at any time in your browser settings. If you delete your cookies, you might need to login again when using our website. Please note that in case you disable the cookies in your browser, the settings might be of limited effect if you use a different browser upon your next use of this website.

The Fresenius Kabi Canada Websites also use Piwik, a web analytics open-source software. Piwik uses “cookies”, which are text files placed on your computer, to help the Website analyze how users use the site. If you decide to set a “do-not-track” preference in your browser or on your mobile device, Piwik will not track your visit.

Purposes for which Fresenius Kabi Canada may collect and use personal information

Fresenius Kabi Canada will use the personal information you provide through Fresenius Kabi Canada Websites to respond to your questions, to provide you with efficient customer service, for such other purposes about which we inform you when we ask you for information, and as otherwise required or permitted by law. We may also use your personal information for other business purposes, such as to offer you the opportunity to receive notices regarding Fresenius Kabi Canada products or services, to invite you to participate in surveys about our products, or to notify you about special promotions.

Does Fresenius Kabi Canada consolidate personal information?

Fresenius Kabi Canada may consolidate the personal information of customers who use Fresenius Kabi Canada Websites. We use this information to help us better design Fresenius Kabi Canada Websites and Fresenius Kabi Canada products, to communicate information to you, to enhance our marketing and research activities, and to facilitate other business functions.

What choices do I have about how Fresenius Kabi Canada collects and uses personal information about me?

You can access and use much of this Website without telling us who you are or revealing any personal information. Some areas of the site, however, do allow you to contact us to ask questions or provide comments. You may always limit the amount and type of personal information that Fresenius Kabi Canada receives about you by choosing not to enter any personal information into forms or data fields on Fresenius Kabi Canada Websites; however, some of our online services can only be provided to you if you provide us with appropriate personal information. Other parts of Fresenius Kabi Canada Websites may ask whether you wish to opt out or opt into our contact lists for offers, promotions and additional services that may be of interest to you.

You may also be provided with preference questions or preference boxes allowing you to indicate that you do not want Fresenius Kabi Canada Websites to use tracking technologies, such as cookies, to “remember” your personal information, such as user IDs or mailing addresses, on return visits. However, Fresenius Kabi Canada Websites that use tracking technologies to collect non-personal information do not generally provide you with the ability to opt out of the tracking technologies. Some Internet browsers allow you to limit or disable the use of tracking technologies that collect non-personal information, erase cookies from your computer’s hard drive, block all cookies, or even receive a warning before a cookie is placed on your system. Refer to your browser instructions or help button to learn more about tracking technologies and cookies.

Who will have access to personal information about me?

Personal information can be accessed by a restricted number of Fresenius Kabi Canada employees, by certain companies with which Fresenius Kabi Canada may conduct joint programs, and by individuals and entities with whom Fresenius Kabi Canada contracts to carry out business activities for Fresenius Kabi Canada. We train our employees about the importance of privacy and how to handle and manage customer data appropriately and securely. Also, it is Fresenius Kabi Canada’s practice to notify you if you are registering for a program which is conducted in conjunction with another company that may require access to your personal information. In addition, Fresenius Kabi Canada’s practice is to require its contractors to keep your personal information confidential and to use personal information only to perform functions for Fresenius Kabi Canada.

Does Fresenius Kabi Canada share personal information with third parties?

As a general rule, Fresenius Kabi Canada does not share your personal information with third parties, unless it is useful to conduct a joint program or to carry out a program or activity through a contractor. Fresenius Kabi Canada will not disclose your personal information to third parties for those third parties’ marketing purposes, unless you have been provided with an opportunity to opt out of this disclosure. However, in the event of an acquisition of assets or shares of Fresenius Kabi Canada, including one or more of its product lines or divisions, whether by merger, acquisition, reorganization or otherwise, your personal information may be transferred to the buyer so that the buyer can continue to provide you with information and services.

If Fresenius Kabi Canada provides your personal information to individuals and entities which assist us with our business activities, it is Fresenius Kabi Canada’s practice to require those individuals and entities to keep your personal information confidential and to use your personal information only to perform functions for Fresenius Kabi Canada. Fresenius Kabi Canada reserves the right to disclose your personal information to respond to authorized information requests from government authorities, to address national security situations, or when otherwise required or permitted by law.

In some cases personal information may be disclosed, processed and stored in different jurisdictions outside of Canada, both to members of the Fresenius Kabi Canada group and to third party service providers, as described above. Such personal information may therefore be available to government authorities under lawful orders and laws applicable in such jurisdictions. You may obtain information and address questions about the privacy policies and practices relating to handling of your personal information outside of Canada by contacting our Privacy Officer using the contact information below.

Does Fresenius Kabi Canada share personal information with Regulatory or Law Enforcement Authorities?

If you contact Fresenius Kabi Canada regarding your experience in using one of Fresenius Kabi Canada’s products, Fresenius Kabi Canada may use the information you provide in submitting reports to Health Canada, other regulatory authorities in other countries that may not provide the same level of protection for personal information as Canada, and as otherwise required of us by law. Fresenius Kabi Canada also may use the information to contact the prescribing physician to follow up regarding an unexpected event involving use of our product. By submitting such information, you agree that Fresenius Kabi Canada may not be permitted to comply with your request to amend or remove personal identifiable information that was provided to Fresenius Kabi Canada by a health care professional or a consumer regarding an adverse drug event. Additionally, Fresenius Kabi Canada may be required by court orders or other laws to divulge information about you to law enforcement authorities or the courts. Fresenius Kabi Canada will cooperate in responding to such requests, in accordance with the law, and will take appropriate measures to ensure that the requester understands the sensitive nature of the health-related personal information that they may receive.

How does Fresenius Kabi Canada secure personal information?

It is Fresenius Kabi Canada’s practice to secure each web page that collects personal information; however, the confidentiality of personal information transmitted over the Internet cannot be guaranteed. We urge you to exercise caution when transmitting personal information over the Internet, especially personal information related to your health. Fresenius Kabi Canada cannot guarantee that unauthorized third parties will not gain access to your personal information; therefore, when submitting personal information to Fresenius Kabi Canada Websites, you must weigh both the benefits and the risks. In addition, Fresenius Kabi Canada Websites covered by this Privacy Notice will display a warning whenever you link to a website that is not controlled by Fresenius Kabi Canada; you should check the privacy policies of such third-party websites before submitting personal information.

Does Fresenius Kabi Canada’s Privacy Notice apply to third party sites?

The Fresenius Kabi Canada Website may contain links to other sites, and we make every effort to link only to sites that share our high standards and respect for privacy. However, our Privacy Notice does not apply to those other sites and we are not responsible for the content or the privacy practices employed by such other sites.

How does Fresenius Kabi Canada protect the privacy of children?

Fresenius Kabi Canada does not knowingly collect or use any personal information from children (we define “children” as individuals younger than 18) on Fresenius Kabi Canada Websites. We do not knowingly allow children to order our products, communicate with us, or use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.

How may I correct personal information or delete it from current customer records?

You may request to remove your personal information from our current customer records or to amend your personal information. Please notify us of your wishes by contacting us in one of the ways specified below. Please note the limitations on revising information relating to experience with Fresenius Kabi Canada products explained above. For our record keeping purposes, we will retain certain personal information you submit in conjunction with commercial transactions.

What are the rights of individuals in the European Union or United Kingdom?

If you reside in the European Union ("EU") or the UK, you have certain rights with respect to your Personal Information. We will rely on the following legal bases for processing your Personal Information, depending on our purpose for such processing.

  • Consent. We will obtain your consent before using or sharing your data for advertising that is targeted based on your browsing history, online behavior, or other Personal Information that we or others may have collected about you. If you consent to our use of your Personal Information for any purpose, you have the right to withdraw consent at any time by contacting us at privacyofficer@fresenius-kabi.com.
  • Legitimate Interests. Fresenius Kabi Canada has a legitimate interest in processing your Personal Information for certain business and safety purposes such as product adverse event reporting; fraud detection and prevention; network and system security; and non‐targeted marketing and advertising. Fresenius Kabi Canada also has a legitimate interest in processing your Personal Information for compliance with applicable law.
  • In Performance of a Contract. We will process your Personal Information where necessary for the performance of a contract to which you and Fresenius Kabi Canada are a party. We may also process your Personal Information prior to entering into that contract at your direction.
  • Compliance with EU and UK Legal Obligations. We will process your Personal Information where necessary to comply with our obligations under UK, EU or EU Member State law.  If we intend to use your Personal Information that we have collected for a different purpose other than the purpose disclosed to you, we will provide you with information about the secondary purpose and with any other information necessary to ensure fair and transparent processing prior to such use.

    You have the following rights with regard to the Personal Information we control about you, subject to applicable exceptions, under the GDPR and UK data protection laws:
  • The right to request confirmation of whether Fresenius Kabi Canada processes Personal Information relating to you, and if so, to request a copy of that Personal Information;
  • The right to request that Fresenius Kabi Canada corrects or updates your Personal Information that is inaccurate, incomplete or outdated;
  • The right to request that Fresenius Kabi Canada delete your Personal Information in certain circumstances provided by law;
  • The right to request that Fresenius Kabi Canada restrict the use of your Personal Information in certain circumstances, such as while Fresenius Kabi Canada considers another request that you have submitted (including a request that Fresenius Kabi Canada make an update to your Personal Information);
  • The right to request that we export your Personal Information in a usable electronic format to another company, where technically feasible;
  • The right to object to processing of your Personal Information based on Fresenius Kabi Canada’s legitimate interests at any time, upon which Fresenius Kabi Canada will no longer process the data, unless there are compelling legitimate grounds for our processing that override the interests, rights, and freedoms of the data subject, or the processing serves the purpose of asserting, exercising, or defending legal claims; and
  • The right to withdraw consent at any time, where Fresenius Kabi Canada is processing your Personal Information based on your consent.
  • You have the right to make a complaint with your local data protection authority if you believe that the processing of your Personal Information infringes your rights under the GDPR. Contact details for data protection authorities are available here.

    In order to exercise your data protection rights, you may contact Fresenius Kabi Canada by emailing us at privacyofficer@fresenius-kabi.com. In order to verify your identity, we may require you to provide us with Personal Information prior to accessing any records containing Personal Information about you.

International Data Transfers

Your information may be transferred to, stored, and processed in a country that does not provide the same level of protection for Personal Information as the laws of your home country and may be available to the government of those countries under a lawful court order made in those countries. Where Fresenius Kabi Canada transfers personal data outside the EU, we do so in accordance with the terms of this Privacy Notice and applicable data protection law. This may include a data transfer agreement that incorporates Standard Contractual Clauses approved by the EU Commission or Fresenius Kabi Global’s own Binding Corporate Rules (BCRs).

We have put in place appropriate safeguards in accordance with applicable legal requirements to provide adequate protections for your Personal Information.

How can I contact Fresenius Kabi Canada?

If you have questions about the use, amendment, or deletion of personal information that you have provided us, or if you would like to opt out of future communications from the Fresenius Kabi Canada business or a particular Fresenius Kabi Canada program, please contact us by clicking on the “Contact” link on the website you are visiting or by contacting our Privacy Officer at privacyofficer@fresenius-kabi.com or 1-888-254-5444. Alternatively you can mail us at 165 Galaxy Blvd, Suite 100 Toronto, Ontario Canada M9W 0C8. In all communications to Fresenius Kabi Canada, please include the e-mail address used for registration (if applicable), the website address on which you provided any personal information about which you have questions or concerns (e.g., fresenius-kabi.ca), and a detailed explanation of your request. If you would like to delete or amend your personal information and are contacting us by email, please put “Deletion Request” or “Amendment Request”, as applicable, in the subject line of the e-mail. We will do our best to respond to all reasonable requests in a timely manner.

How will I know whether Fresenius Kabi Canada has updated this policy?

Fresenius Kabi Canada reserves the right to amend this Privacy Notice without prior notice to reflect technological advancements, legal and regulatory changes and good business practices. If Fresenius Kabi Canada changes its privacy practices, a new Privacy Notice will reflect those changes and the effective date of the revised Privacy Notice will be set forth in this paragraph. This Privacy Notice was last updated on April 1, 2023 and is effective as of that date.

To consistently regulate the way in which personal data in handled or processes among the group companies of the business segments Fresenius Kabi (Fresenius Kabi AG and its affiliated companies) and Fresenius Corporate, we adopted Binding Corporate Rules (BCR). These BCR are approved by the European data protection authorities. 

BCR are internal rules for data processing within multinational organizations and, together with the associated security policies and procedures, aim to create a globally uniform and adequate level of data protection for the participating companies.

Commitment to a common standard for the processing of personal data and to an effective approach to data protection compliance reinforces our commitment to protect your privacy at the global and local level

In case you are interested in our Binding Corporate Rules, please have a look at the document or the summary below:

Fresenius Kabi Binding Corporate Rules Document