Data Protection

Our Data Protection Organisation

Fresenius Kabi operates a central data protection center of competence. This center has set up a data protection management framework in alignment with ISO 29100 (privacy framework for the protection of personally identifiable information). The competence center aims to implement a harmonized and consistent way of processing personal information across all Fresenius Kabi entities. It sets the policies, procedures and standards for data protection and provides tools and processes for the employees as well as training and awareness material. Furthermore, this center provides expertise on all data protection topics.

Our local data privacy advisors at the various Fresenius Kabi legal entities support local management in their compliance efforts. They do this by executing risk and compliance assessments for the different data processing activities. With these assessments we aim to integrate data protection requirements into the design of our processes and IT systems.

Our internal IT service provider, Fresenius Digital Technology, has implemented a certified management system for information security according to ISO 27001 to provide high security standards for data centers. Our Global Cybersecurity Emergency Response Team (CERT) identifies, evaluates and responds to security incidents and acts as a central contact point for security-related topics.

The monitoring of our data protection compliance efforts is overseen by our data protection officer.

Our Data Protection Policy

The Fresenius Kabi Group has adopted Binding Corporate Rules on the protection of personal information. These rules have been approved by the European Data Protection Authorities and describe the principles for protecting personal information and determine how we apply them when collecting and processing personal information.

The Fresenius Binding Corporate Rules and associated security policies and procedures aim to create a global adequate and uniform level of data protection across our group. They also set the rules for the internal data transfers between Fresenius Kabi companies and our internal service provider worldwide.
 

If you interact with us, as a healthcare professional, business contact, or website user, also if you report an adverse event or submit a data subject request, we collect and use your personal information. In the data protection statements below, we explain how we collect and use your information in these different contexts.

Business contacts (vendors, clients, interested business contacts)

As our business contact, we mostly collect and use your personal information in order to prepare, fulfill or perform an agreement or contract with you or with your organization for the provision of products and services. This includes:

• the evaluation of our relationship with the company you work for (business partner evaluation), and
• the fulfillment of compliance requirements such as business partner due diligence, sanction list screening and money laundering laws.

In our data protection statement for business contacts you will find further details.

Healthcare professionals

If you are a healthcare professional we mostly collect and use your information to send you product and service related information and to assess whether you are a suitable contact for specific business needs, e.g., when we look for an expert in a certain field or for a specific product.

In our data protection statement for healthcare professionals you will find further details.

Website users

If you are using our website, we also collect personal information about you. How and why we do that is stated in our data protection statement for website visitors.

Reporters of adverse reactions or events

We collect, use and report personal information of patients using our products and of reporters of adverse reactions or events. In the data protection statement for vigilance, we explain why and how we do that.

Individuals submitting a data subject request

If you contact us with a request regarding your rights as a data subject, we will handle those requests. You can find how we do that in our data protection statement for data subject requests. 

By using our data protection contact form you can request information regarding the processing of your personal information including but not limited to the origin and recipients of your information and the purposes of the processing. You can also request to have access to your information or to object to the processing of your information. If your personal information is incorrect, incomplete or not processed in compliance with applicable law, you have the right to have this information rectified, deleted or blocked. Furthermore, you can in certain cases, also ask to directly transfer them to another organization (data portability).

If you submit a request, our data protection organization may contact you for additional information to confirm your identity and to ensure rapid clarification of your question. We provide information free of charge unless requests are manifestly unfounded or excessive. In that case we may charge a fee.

We aspire to answer your request within four weeks. We reserve the right to extend the period within the scope of the admissibility by law and will inform you if this is the case. Please do not inquire about your processing status. 

You have the right to file a complaint about the way we manage your personal information with our data protection officer or with the information regulator.